Terms of service

OVERVIEW
This website is operated by Direct Hearing. Throughout the site, the terms “we,” “us,” and “our” refer to Direct Hearing. By accessing our website and/or purchasing our services or products, you engage in our “Service” and agree to these Terms of Service (“Terms”).

By using this site, you acknowledge that you have read and agree to these Terms. If you do not agree, you must refrain from using the site.

Direct Hearing reserves the right to update or modify these Terms at any time by posting updates to this page. Continued use of the site after changes signifies acceptance of the updated Terms.

SECTION 1 – ONLINE STORE TERMS
You represent that you are at least the age of majority in your jurisdiction or have provided consent for minors under your supervision to use the website. You may not use our products or services for any unlawful purpose. Breaches of these Terms may result in the termination of service.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason. Any use of the website, including transmitting harmful code or engaging in prohibited activities, is strictly forbidden.

SECTION 3 – ACCURACY OF INFORMATION
We strive for accuracy but do not guarantee the completeness or currency of the information provided. Reliance on this material is at your own risk.

SECTION 4 – MODIFICATIONS TO PRODUCTS AND PRICING
We reserve the right to adjust product prices or discontinue services without prior notice.

SECTION 5 – PRODUCTS AND SERVICES
Our products and services may have limited availability. We cannot guarantee that displayed images or descriptions accurately reflect the product. Returns and exchanges are governed by our Refund Policy.

SECTION 6 – BILLING AND ACCOUNT INFORMATION
You agree to provide accurate and complete account details for all transactions. Direct Hearing reserves the right to cancel orders or limit purchases at our discretion.

SECTION 7 – OPTIONAL TOOLS AND THIRD-PARTY LINKS
We may provide access to third-party tools or links for convenience. These are offered “as is” without warranties. We are not liable for any issues arising from third-party content.

SECTION 8 – USER COMMENTS AND SUBMISSIONS
By submitting feedback or content, you grant us the right to use and modify it. Comments that violate third-party rights, laws, or are deemed offensive will be removed at our discretion.

SECTION 9 – PERSONAL INFORMATION
Our Privacy Policy governs the collection and use of personal information.

SECTION 10 – PROHIBITED USES
You are prohibited from using the site for unlawful activities, violating intellectual property rights, or uploading harmful content. Violations may result in service termination.

SECTION 11 – DISCLAIMER OF LIABILITY
Our site and services are provided “as is” without guarantees of uninterrupted or error-free performance. Direct Hearing is not liable for any damages resulting from the use of our services, except as required by UK law.

SECTION 12 – INDEMNIFICATION
You agree to indemnify and hold Direct Hearing harmless from any claims arising from your use of the website, breaches of these Terms, or violation of third-party rights.

SECTION 13 – TERMINATION
We may terminate your access to our services at any time without notice if you breach these Terms.

SECTION 14 – GOVERNING LAW
These Terms are governed by the laws of the United Kingdom.

SECTION 15 – CONTACT INFORMATION
Questions about these Terms should be directed to us at [email protected]