Dispatch Times
– Hearing Aid Orders: We aim to dispatch within 5 working days of receiving your order. If there are any delays, we will
notify you promptly.
– All Other Orders: Typically dispatched within 1-2 working days.
Delivery Information
– We offer free express delivery across the UK on all hearing aids and orders over £500.
– For orders under £500, delivery options and costs will be displayed at checkout.
– All orders are sent using tracked and insured UK delivery services, unless you select the untracked option (available
for orders up to £50).
Please Note:
– Allow up to 3 working days for dispatch before adding delivery time.
– Ensure your delivery address is correct at checkout to avoid delays.
– If your order hasn’t arrived within a reasonable time after dispatch confirmation, please contact us.
Returns – 70-Day Money-Back Guarantee
We offer a 70-day money-back guarantee on all hearing aids. If you’re not satisfied, you can return your purchase for a
full refund – no questions asked.
Return Conditions:
– The 70-day return period begins from the dispatch date.
– Returns must be posted within 80 days of the dispatch date.
– Customers are responsible for return postage costs unless otherwise agreed.
How to Return:
1. Contact us at [email protected] to request an Approved for Return Code (ARC).
2. Include the ARC, a brief explanation for the return, and a copy of your invoice in the package.
3. For hearing aids, we will help arrange a return courier. For accessories, we recommend using a tracked and insured
postal service.
Refunds:
– Once your return is received, we’ll confirm by email and issue a refund for the product cost.
– Please note: Fees paid to audiologists for hearing tests or tuning services are non-refundable.
If your hearing aid develops a hardware fault, we’ll coordinate the repair with the manufacturer through our UK lab.
Shipping Costs:
Customers are responsible for return and redelivery shipping costs.
Return Shipping Options (after repair):
– UK Express Delivery: £11.95
– Royal Mail Tracked 24: £6.49
All returns are shipped via tracked and insured UK delivery.
Need Help?
If you have any questions about delivery, returns, or warranty services, contact us at [email protected].