What’s Included
Every order from Direct Hearing Hub comes with everything you need to start
hearing clearly right away:
● Your new hearing aid(s) – pre-programmed to your hearing test results.
● Receivers – matched to your selected hearing aid model.
● Comfort domes – a full set of sizes to help you find the perfect fit.
● Earwax filters – to keep your hearing aids performing at their best.
● Charger – or a pack of batteries for non-rechargeable models.
● Spare batteries (if applicable).
● Remote support – professional programming and adjustments by our
audiologists.
● Two complimentary fine-tuning sessions.
● Free UK delivery.
● Manufacturer’s warranty – up to 5 years depending on the hearing aid model.
What Happens Next
Getting started with your new hearing aids is quick and easy — and our team is
here to support you every step of the way.
1. Unbox & Get Started
Your hearing aids come pre-programmed and ready to use. Just follow the quick start guide to fit
and power them on.
2. Adjust at Your Own Pace
It can take a few days to get used to new sounds. Wear them a little longer each day — you’ll soon
feel the difference.
3. Remote Fine-Tuning
If something doesn’t sound quite right, our audiologists can fine-tune your hearing aids remotely —
no clinic visit needed.
4. Follow-Up Check
We’ll get in touch during your first couple of weeks to make sure everything feels comfortable and
you’re hearing clearly.
5. Annual Aftercare
You’ll also receive one free annual aftercare appointment, where our audiologists can review
your hearing and update your settings if needed.
Shipping & Returns
UK Deliveries
We offer free delivery on all online hearing aid purchases within the UK. Your hearing
aids will be dispatched within 5–7 working days after we receive your hearing test
results. If there are any unexpected delays, we’ll contact you straight away.
All deliveries are fully insured and tracked, and your hearing aids will be sent to the
address provided at checkout.
If your order hasn’t arrived within a reasonable time after receiving your dispatch
notification, please contact us so we can investigate immediately.
When your order arrives, please check your items promptly to ensure everything meets
your expectations.
In the rare event of a delivery issue or non-arrival caused by Direct Hearing Hub or our
courier, you’ll be offered either a full refund or a re-delivery at no extra cost.
Damaged or Incorrect Items
Please inspect your hearing aids carefully upon arrival. If you receive an item that’s
damaged, defective, or incorrect, contact us right away so we can resolve the issue
quickly. We’re committed to ensuring your complete satisfaction.
International Orders
Direct Hearing Hub currently delivers within the UK only. If you’d like your order
delivered internationally, you can arrange collection by your own courier.
Please note that any orders shipped outside the UK may be subject to import taxes or
customs duties, which are payable by the customer. Your courier will contact you directly
about any charges due.
Returns & Refunds
We offer a 70-day no-quibble money-back guarantee from the date your hearing aids
are shipped. If you’re not completely happy with your purchase, simply return your hearing
aids within this period for a full refund.
Please note that return postage costs are the customer’s responsibility. Once we’ve
received and checked your hearing aids, we’ll process your refund promptly.
Your satisfaction is our top priority — we want you to feel confident and supported every
step of the way.
Need Help?For any questions about shipping, returns, or customs, please contact us at:
[email protected]
Fitting
Your hearing aids arrive ready to use, already pre-programmed with your hearing test
results. Just pop them in and start hearing the difference instantly.
■ ■ Audiologist Support – We’ll contact you to make sure everything sounds clear
and comfortable.
■ ■ Guided Setup – Learn how to insert, clean, and maintain your hearing aids with
ease.
■ ■ Remote Adjustments – Need a tweak? We can fine-tune your hearing aids
instantly from the comfort of your home.
Fine-Tuning
As you get used to your hearing aids, small adjustments can make a big difference.
■ ■ Free Remote Fine-Tuning Sessions – Optimise your hearing aids for clarity
and comfort.
■ ■ Convenient Online Appointments – Book a session at a time that suits you.
■ ■■ Expert Audiologists – Adjustments are carried out by qualified professionals
to match your personal preferences.
Lifetime Aftercare
Your hearing journey doesn’t end after delivery — we’re here for you for life.
■ ■ Complimentary Annual Remote Check-Up – Once a year, an audiologist will
review your hearing aids and performance.
■ ■ Additional Remote Appointments – Need further support? Extra sessions
available for just £40.
■ ■ Expert Support – Ongoing advice and adjustments via phone or email,
whenever you need us.
Manufacturer’s Warranty
All hearing aids purchased through Direct Hearing Hub include a full manufacturer’s
warranty, providing peace of mind and long-term protection against faults or defects.
Warranty Duration by Brand
■ Phonak: 5 years
■ ReSound: 5 years
■ Starkey: 5 years
■ Oticon: 5 years
■ Unitron: 2 years
■ All receiver wires: 2 years (regardless of brand)
What’s Covered■ Manufacturing or component faults
■ Internal electronic failures
■ Battery doors, casing, or structural issues resulting from normal use
What’s Not Covered
■ Accidental damage, loss, or theft
■ General wear and tear, moisture damage, or misuse
■ Damage caused by unauthorised repairs or modifications
If a fault occurs, simply contact our support team — we’ll organise the return, inspection,
and repair or replacement directly with the manufacturer on your behalf.
Returns & Shipping
We offer a 70-day, no-quibble return policy for complete peace of mind.
■ ■ Returns Shipping – £7.99 via Royal Mail Recorded Delivery, fully tracked and
insured within the UK.
■ ■ Refund or Exchange – Choose a full refund or replacement once your hearing
aids are received and inspected.
At Direct Hearing Hub, our promise is simple:
Expert hearing care. Easy access. Lifetime support.
