Additional information
| Ear | Right, Left, Both Sides |
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- Price Promise
- Interest Free Pay Pal Credit
- 70 day money back guarantee
| Ear | Right, Left, Both Sides |
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Every order from Direct Hearing Hub comes with everything you need to start hearing clearly right away:
pre-programmed to your hearing test results.
Matched to your selected hearing aid model.
A full set of sizes to help you find the perfect fit.
To keep your hearing aids performing at their best.
A pack of batteries for non-rechargeable models.
(if applicable).
Professional programming and adjustments by our audiologists.
Up to 5 years depending on the hearing aid model.
Getting started with your new hearing aids is quick and easy — and our team is here to support you every step of the way.
Your hearing aids come pre-programmed and ready to use. Just follow the quick start guide to fit and power them on.
It can take a few days to get used to new sounds. Wear them a little longer each day — you’ll soon feel the difference.
If something doesn’t sound quite right, our audiologists can fine-tune your hearing aids remotely — no clinic visit needed.
We’ll get in touch during your first couple of weeks to make sure everything feels comfortable and you’re hearing clearly.
You’ll also receive one free annual aftercare appointment, where our audiologists can review your hearing and update your settings if needed.
We offer free delivery on all online hearing aid purchases within the UK. Your hearing aids will be dispatched within 5–7 working days after we receive your hearing test results. If there are any unexpected delays, we’ll contact you straight away. All deliveries are fully insured and tracked, and your hearing aids will be sent to the address provided at checkout. If your order hasn’t arrived within a reasonable time after receiving your dispatch notification, please contact us so we can investigate immediately. When your order arrives, please check your items promptly to ensure everything meets your expectations.
In the rare event of a delivery issue or non-arrival caused by Direct Hearing Hub or our courier, you’ll be offered either a full refund or a re-delivery at no extra cost. Damaged or Incorrect Items Please inspect your hearing aids carefully upon arrival. If you receive an item that’s damaged, defective, or incorrect, contact us right away so we can resolve the issue quickly. We’re committed to ensuring your complete satisfaction.
Direct Hearing Hub currently delivers within the UK only. If you’d like your order delivered internationally, you can arrange collection by your own courier. Please note that any orders shipped outside the UK may be subject to import taxes or customs duties, which are payable by the customer. Your courier will contact you directly about any charges due.
We offer a 70-day no-quibble money-back guarantee from the date your hearing aids are shipped. If you’re not completely happy with your purchase, simply return your hearing aids within this period for a full refund. Please note that return postage costs are the customer’s responsibility. Once we’ve received and checked your hearing aids, we’ll process your refund promptly.
Once the order has been placed the product will be ordered from the supplier and dispatched within 5 days.
Your satisfaction is our top priority — we want you to feel confident and supported every step of the way.
Need Help?For any questions about shipping, returns, or customs, please contact us at: [email protected]
Your hearing aids arrive ready to use, already pre-programmed with your hearing test results. Just pop them in and start hearing the difference instantly.
We’ll contact you to make sure everything sounds clear and comfortable.
Learn how to insert, clean, and maintain your hearing aids with ease.
Need a tweak? We can fine-tune your hearing aids instantly from the comfort of your home.
As you get used to your hearing aids, small adjustments can make a big difference.
Optimise your hearing aids for clarity and comfort.
Book a session at a time that suits you.
Adjustments are carried out by qualified professionals to match your personal preferences.
Your hearing journey doesn’t end after delivery — we’re here for you for life.
Once a year, an audiologist will review your hearing aids and performance.
Need further support? Extra sessions available for just £40.
Ongoing advice and adjustments via phone or email, whenever you need us.
All hearing aids purchased through Direct Hearing Hub include a full manufacturer’s warranty, providing peace of mind and long-term protection against faults or defects.
If a fault occurs, simply contact our support team — we’ll organise the return, inspection and repair or replacement directly with the manufacturer on your behalf.
We offer a 70-day, no-quibble return policy for complete peace of mind.
£7.99 via Royal Mail Recorded Delivery, fully tracked and insured within the UK.
Choose a full refund or replacement once your hearing aids are received and inspected.
Expert hearing care. Easy access. Lifetime support.
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