Description
Advanced AI-Powered Hearing for Active Lifestyles
The Starkey Omega AI 20 combines cutting-edge artificial intelligence with advanced hearing technology to deliver exceptional speech clarity, intelligent environmental adaptation and outstanding everyday performance.
Powered by Starkey’s revolutionary G3 Neuro Processor, the Omega AI 20 continuously analyses your surroundings and adapts in real time to help you hear conversations more clearly while reducing the impact of background noise. The result is a more natural, comfortable listening experience across a wide variety of environments.
DNN 360 Technology
At the heart of the Omega AI 20 is DNN 360™, Starkey’s advanced Deep Neural Network technology.
Trained using millions of real-world sound environments, DNN 360 helps identify speech more accurately and improve listening comfort in complex situations. Whether you’re dining with friends, attending family gatherings or participating in workplace meetings, Omega AI 20 helps keep conversations clear and engaging.
Improved Speech Understanding in Noise
Background noise is one of the biggest challenges faced by hearing aid users.
The Omega AI 20 is designed to help reduce this challenge by intelligently prioritising speech while managing competing sounds. Starkey’s advanced AI processing can provide significant improvements in speech understanding, helping users communicate with greater confidence in busy environments.
Edge Mode™
When you encounter a particularly difficult listening environment, Edge Mode™ provides additional support.
Activated through the My Starkey app, Edge Mode analyses your surroundings and optimises hearing aid performance to improve speech clarity and listening comfort. Whether you’re in a crowded restaurant, busy café or large family gathering, Edge Mode helps you stay connected to the conversation.
Exceptional Battery Life
Omega AI 20 offers impressive battery performance, providing up to 48 hours of use on selected rechargeable models. This allows you to enjoy all-day hearing support, streaming and AI-powered processing without constantly worrying about recharging.
Advanced Connectivity
Designed for modern lifestyles, Omega AI 20 supports:
- Bluetooth® LE Audio
- Auracast™ broadcast audio
- Hands-free calling
- Direct audio streaming
- My Starkey app integration
- Remote support and adjustments
These features help keep you connected to the people, devices and entertainment you enjoy most.
Health & Wellness Features
Omega AI 20 includes Starkey’s advanced wellness platform, providing:
- Activity tracking
- Step counting
- Motion and balance monitoring
- Wellness insights through the My Starkey app
- Fall Alert and Balance Assessment capabilities
These tools help support a more active, connected and confident lifestyle.
Why Choose Starkey Omega AI 20?
- Advanced G3 Neuro Processor
- DNN 360™ technology
- Excellent speech understanding in noise
- Edge Mode™ optimisation
- Up to 48 hours battery life
- Bluetooth® LE Audio and Auracast™ compatibility
- Health and wellness tracking features
- Premium connectivity and streaming
Who Is It Best For?
The Starkey Omega AI 20 is ideal for active users who regularly socialise, attend meetings and spend time in a variety of listening environments. It delivers many of Starkey’s flagship AI benefits while offering exceptional value and performance for everyday life.
What’s Included
Every order from Direct Hearing Hub comes with everything you need to start hearing clearly right away:
Your new hearing aid(s)
pre-programmed to your hearing test results.
Receivers
Matched to your selected hearing aid model.
Comfort domes
A full set of sizes to help you find the perfect fit.
Earwax filters
To keep your hearing aids performing at their best.
Charger
A pack of batteries for non-rechargeable models.
Spare batteries
(if applicable).
Remote support
Professional programming and adjustments by our audiologists.
Two complimentary fine-tuning sessions
Free UK delivery
Manufacturer’s warranty
Up to 5 years depending on the hearing aid model.
What Happens Next
Getting started with your new hearing aids is quick and easy — and our team is here to support you every step of the way.
Unbox & Get Started
Your hearing aids come pre-programmed and ready to use. Just follow the quick start guide to fit and power them on.
Adjust at Your Own Pace
It can take a few days to get used to new sounds. Wear them a little longer each day — you’ll soon feel the difference.
Remote Fine-Tuning
If something doesn’t sound quite right, our audiologists can fine-tune your hearing aids remotely — no clinic visit needed.
Follow-Up Check
We’ll get in touch during your first couple of weeks to make sure everything feels comfortable and you’re hearing clearly.
Annual Aftercare
You’ll also receive one free annual aftercare appointment, where our audiologists can review your hearing and update your settings if needed.
Shipping & Returns
UK Deliveries
We offer free delivery on all online hearing aid purchases within the UK. Your hearing aids will be dispatched within 5–7 working days after we receive your hearing test results. If there are any unexpected delays, we’ll contact you straight away. All deliveries are fully insured and tracked, and your hearing aids will be sent to the address provided at checkout. If your order hasn’t arrived within a reasonable time after receiving your dispatch notification, please contact us so we can investigate immediately. When your order arrives, please check your items promptly to ensure everything meets your expectations.
In the rare event of a delivery issue or non-arrival caused by Direct Hearing Hub or our courier, you’ll be offered either a full refund or a re-delivery at no extra cost. Damaged or Incorrect Items Please inspect your hearing aids carefully upon arrival. If you receive an item that’s damaged, defective, or incorrect, contact us right away so we can resolve the issue quickly. We’re committed to ensuring your complete satisfaction.
International Orders
Direct Hearing Hub currently delivers within the UK only. If you’d like your order delivered internationally, you can arrange collection by your own courier. Please note that any orders shipped outside the UK may be subject to import taxes or customs duties, which are payable by the customer. Your courier will contact you directly about any charges due.
Returns & Refunds
We offer a 70-day no-quibble money-back guarantee from the date your hearing aids are shipped. If you’re not completely happy with your purchase, simply return your hearing aids within this period for a full refund. Please note that return postage costs are the customer’s responsibility. Once we’ve received and checked your hearing aids, we’ll process your refund promptly.
Once the order has been placed the product will be ordered from the supplier and dispatched within 5 days.
Your satisfaction is our top priority — we want you to feel confident and supported every step of the way.
Need Help?For any questions about shipping, returns, or customs, please contact us at: [email protected]
Fitting
Your hearing aids arrive ready to use, already pre-programmed with your hearing test results. Just pop them in and start hearing the difference instantly.
Audiologist Support
We’ll contact you to make sure everything sounds clear and comfortable.
Guided Setup
Learn how to insert, clean, and maintain your hearing aids with ease.
Remote Adjustments
Need a tweak? We can fine-tune your hearing aids instantly from the comfort of your home.
Fine-Tuning
As you get used to your hearing aids, small adjustments can make a big difference.
Free Remote Fine-Tuning Sessions
Optimise your hearing aids for clarity and comfort.
Convenient Online Appointments
Book a session at a time that suits you.
Expert Audiologists
Adjustments are carried out by qualified professionals to match your personal preferences.
Lifetime Aftercare
Your hearing journey doesn’t end after delivery — we’re here for you for life.
Complimentary Annual Remote Check-Up
Once a year, an audiologist will review your hearing aids and performance.
Additional Remote Appointments
Need further support? Extra sessions available for just £40.
Expert Support
Ongoing advice and adjustments via phone or email, whenever you need us.
Manufacturer’s Warranty
All hearing aids purchased through Direct Hearing Hub include a full manufacturer’s warranty, providing peace of mind and long-term protection against faults or defects.
Warranty Duration by Brand
- Phonak: 5 years
- ReSound: 5 years
- Starkey: 5 years
- Oticon: 5 years
- Unitron: 2 years
- All receiver wires: 2 years (regardless of brand)
What’s Covered
- Manufacturing or component faults
- Internal electronic failures
- Battery doors, casing, or structural issues resulting from normal use
What’s Not Covered
- Accidental damage, loss, or theft
- General wear and tear, moisture damage, or misuse
- Damage caused by unauthorised repairs or modifications
If a fault occurs, simply contact our support team — we’ll organise the return, inspection and repair or replacement directly with the manufacturer on your behalf.
Returns & Shipping
We offer a 70-day, no-quibble return policy for complete peace of mind.
Returns Shipping
£7.99 via Royal Mail Recorded Delivery, fully tracked and insured within the UK.
Refund or Exchange
Choose a full refund or replacement once your hearing aids are received and inspected.
At Direct Hearing Hub, our promise is simple
Expert hearing care. Easy access. Lifetime support.
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